Shipping policy

Last updated: May 2026

Enilk Essentials ships to customers across the United States. Below is everything you need to know about how your order gets to you, when to expect it, and what to do if something goes sideways.

WHERE WE SHIP

• United States — All 50 states, including Alaska, Hawaii, and US territories.
• International — Currently not supported. Email us at lawsonkline12@gmail.com if you'd like to be notified when international shipping opens.

SHIPPING RATES

• Standard shipping: $5.99 flat rate on all orders.
• Free shipping on orders over $35 — applied automatically at checkout, no code needed.

PROCESSING TIME

Orders are reviewed and sent to fulfillment within 1–3 business days after you order. Orders placed on weekends or US holidays are processed the next business day.

DELIVERY TIME

Our products ship from our fulfillment partner's US warehouse, with some specialty items routing through an international warehouse depending on stock.

• US-warehouse items: 7–14 business days from order date.
• International-warehouse items: 10–21 business days from order date.

Total delivery time = processing time + transit time.

TRACKING

The moment your order ships, you'll receive a confirmation email with a tracking number and a link to follow your package. If you don't see the email within 5 business days of ordering, check your spam folder first, then email us and we'll resend it.

CARRIERS

We ship via USPS, UPS, FedEx, and DHL depending on the item's origin warehouse and the destination. We don't currently let you pick a specific carrier — we choose the fastest reliable option.

ADDRESS ACCURACY

Please double-check your shipping address at checkout. If your order has already entered fulfillment, we may not be able to change the address before it ships. Packages returned to us because of an incorrect or incomplete address may incur a re-shipping fee equal to the original shipping rate.

LOST, STOLEN, OR DAMAGED PACKAGES

If your tracking shows delivered but you can't find the package:
• Check with neighbors, building managers, or anywhere a delivery driver might leave packages.
• Wait 48 hours — sometimes packages are marked delivered before they actually arrive.
• If it still hasn't shown up after 48 hours, email us with your order number and we'll open a carrier investigation.

If your package arrives damaged or with the wrong item inside, photograph the package and product as soon as possible and email us within 7 days of delivery. We'll send a replacement or full refund — no return shipping required.

ORDER CHANGES & CANCELLATIONS

Need to change or cancel an order? Email us within 2 hours of ordering with your order number. After that window the order is usually already in fulfillment and we may not be able to stop it.

HOLIDAY & PEAK-SEASON DELAYS

During major shopping events (Black Friday week, December holidays, Lunar New Year for items shipping from international warehouses) transit times can extend by 2–5 business days beyond the standard windows above.

QUESTIONS

Email us at lawsonkline12@gmail.com. We aim to respond within one business day.