Refund policy

RETURNS

We accept returns within 30 days of delivery on most items. To be eligible, your item must be:
• In its original condition (unused, unworn, tags attached)
• In the original packaging
• Accompanied by your order number or proof of purchase

To start a return, email us at lawsonkline12@gmail.com with your order number and a one-line reason. We'll respond within one business day with return instructions.

Items shipped back to us without first contacting us will not be processed and will not be refunded.

RETURN SHIPPING

For approved returns, we provide a prepaid return label. The label cost ($5.99 standard) is deducted from your refund unless the return is because of our error (wrong item shipped, damaged in transit, item not as described) — in those cases return shipping is on us.

DAMAGED, DEFECTIVE, OR WRONG ITEM

If your package arrives damaged or with the wrong item:
1. Photograph the package and product within 48 hours of delivery
2. Email us with the photos + order number
3. We send a replacement or full refund — no return required for most items

You don't need to ship the item back unless we ask for it.

NON-RETURNABLE ITEMS

• Sale or clearance items (clearly marked at purchase)
• Gift cards
• Items returned more than 30 days after delivery
• Items returned with obvious use, damage caused by the customer, or missing parts

REFUND PROCESSING

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds go to your original payment method within 5-10 business days. Your bank may take an additional 3-7 days to display the credit.

If you don't see the refund after 15 business days from our approval email, contact us and we'll trace it.

EXCHANGES

We don't process direct exchanges — too slow, too error-prone. Faster path: return the original, then place a new order for what you actually want. As soon as the return is approved we refund you so the second order doesn't tie up your funds twice.

ORDER CANCELLATIONS

If you need to cancel before the order ships, email us within 2 hours of ordering. After that, the order is usually in fulfillment and can't be stopped — but you can return it once it arrives.

EU 14-DAY COOLING-OFF

Customers in the European Union have the right to cancel any order within 14 days of receiving it, no reason required. Same condition requirements apply (original condition + packaging). Currently we don't ship to the EU — when we do, this section applies automatically.

QUESTIONS

Email lawsonkline12@gmail.com. We respond within one business day.